Home2 Suites by Hilton Amherst Buffalo

The rooms with its own kitchenette is a plus when travelling with a kid, it’s spacious. You’ll hear doors when its closed at night as the doors are pretty heavy and sturdy, the floors are not noise proof so you might hear people walking above. Inclusive breakfast in the morning was also great. The location is near the stores that we visited. Housekeeping does sound that they are shouting at each other but it did look like a friendly funny conversation 😂

Edited to add: after looking at other reviews it seems pretty common for housekeeping to just walk in your room like it’s no big deal. Or to give your room key to other guests. If you have safety concerns or traveling alone/with children I highly recommend avoiding this hotel. Around 7:30am we heard someone swipe a key to our door while we were getting ready for the day. The person opened the door and said “oh!” And shut the door. I was unsure who it was because they immediately got on the elevator. I called the front desk concerned that someone just walked into my room (we have small children). She told me it was no big deal, it was housekeeping. I expressed that nobody knocked on our door nor did they announce themselves. The lady I spoke with told me that the housekeeper has worked here for years and she did announce herself and knocked twice. I would have ignore this however the employee told me I was wrong. I know for certain they did not knock nor announce themselves and I told her that. She again said the lady DID knock. I’m unsure how she would know this since she was not there and it was my room that was walked into. I asked to speak with a manager and nobody ever contacted me back. They also said that they had no record of us checking into the hotel however confirmed that we had a card swiped on file the day before. It’s unacceptable that when someone calls with a concern they are told they are lying. After she told me that the lady announced herself and knocked multiple times I asked if they would confirm that with the camera since they did not believe my concerns. I literally have no reason to lie about it. I simply wanted to be sure that I was safe in my room with my children and notify them that someone had my room key and I was told I was lying. Honestly a terrible way to start our vacation. Also never received that call from the manager about the concerns I had with being told I was lying. The entire experience is asinine.

Hi all!! First time here at this location for Home 2. Had room with kitchenette. Was clean located in safe well lit area very close to much like food gas &easy back on highway entry. Staff was very helpful. Child &pet friendly hotel Only negatives were toilet seat loose&shower doors don't close all way looks like quick small fixes.

My wife and I got relocated here from Texas for her job and they had to set up a hotel for us till we found a house, So we ended up staying from 12th till the 30th. Everything from the breakfast to the rooms to the people, were wonderful. Shout out to Kristen and Natasha, those ladies made us feel so welcome. They helped with any questions we had and went above and beyond there job to help us. Laura is hands down the best house keeper EVER! Everyday we saw how hard working ALL the employees are and how hard they work to make this place nice. Thank you guys seriously, from the bottoms of our hearts for making this move a little easier on our hearts and mind. Also thank you for letting our fur babies live there best life in your amazing hotel. We will hold on to these memories forever and the people here just made it better. Again THANK YOU ALL!

We enjoyed the hotel’s amenities and close proximity to Niagara Falls. Being able to bring our dog was a bonus. The walls between the rooms are thin so if your group or your neighbors are talking and enjoying your trip, everyone can hear. We had an issue with one staff member but it was handled by management. Everyone else was kind and helpful.